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Silterra Kulim Hi-Tech Park is looking for a candidate dedicated to the IT Helpdesk - Technician/Senior Technician (full time) . The details are as below.

Job Description:

  • Work in a team with other IT Helpdesk technicians to provide full coverage and 1st level technical support to end-users, covering the following areas such as IT infrastructure, Computers, servers, and network hardware and software, IT utilities and IT system services, IT Online application and System/Application activities monitoring.
  • To provide call center support for 7 days x 7 am-7 pm hours coverage.
  • To follow up on all helpdesk tickets and ensure all requests are solved and closed.
  • Desktop, notebooks, printer and other IT equipment relocation, setup and installation.
  • Computer and peripheral inventory management.

Job Requirement:

  • Diploma/Higher Diploma holder in Computer Study or related field from recognized institutions.
  • At least 1 year of working experience in the related field is required for this position.
  • CA call center or helpdesk experience will be an advantage.
  • Experiences/knowledgeable in Problem Management (problem-resolution).
  • Good planning skills.
  • An innate sense of urgency to meet commitments to the customer.
  • Able to work in a team.
  • Knowledgeable in desktop and laptop hardware components and assembly.
  • Knowledgeable in desktop and laptop operating systems such as Windows and Linux.
  • Experiences in desktop and laptop hardware and software problem troubleshooting and recovery.
  • Possess own transport and able to work independently and willing to work on rotating shift.
  • Good communication skills (fluent English).
  • Applicants should be Malaysian citizens or hold relevant residence status.

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